Ryanair under fire for putting price limits on rerouted flights
Ryanair has been accused of “plucking figures out of the air” over its insistence that passengers caught up in its widespread flight cancellations can only reroute on other airlines if the new tickets cost no more than 3 times the value of the original Ryanair fare. The airline made no reference to any such price limitation in its widely publicised statements issued Friday when it agreed to demands made by the UK CAA to clarify passenger rights. However, its customer service staff continued to impose the price restrictions over the weekend. One passenger, as he tried to rearrange flights to Madrid for this coming weekend, was told the airline could only “re-accommodate a flight for you with a different airline provided, that the cost of the ticket does not exceed 3 times the value of the original Ryanair fare for the sector cancelled. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-10-03/unaligned/ryanair-under-fire-for-putting-price-limits-on-rerouted-flights
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Ryanair under fire for putting price limits on rerouted flights
Ryanair has been accused of “plucking figures out of the air” over its insistence that passengers caught up in its widespread flight cancellations can only reroute on other airlines if the new tickets cost no more than 3 times the value of the original Ryanair fare. The airline made no reference to any such price limitation in its widely publicised statements issued Friday when it agreed to demands made by the UK CAA to clarify passenger rights. However, its customer service staff continued to impose the price restrictions over the weekend. One passenger, as he tried to rearrange flights to Madrid for this coming weekend, was told the airline could only “re-accommodate a flight for you with a different airline provided, that the cost of the ticket does not exceed 3 times the value of the original Ryanair fare for the sector cancelled. <br/>
