AirAsia issuing at least $500,000 in refunds after kids' tax glitch
AirAsia is issuing at least half a million dollars in refunds, having wrongly charged a departure tax for child passengers on some flights since 2010. The Australian Consumer and Competition Commission Friday alerted affected customers that they could be entitled to a refund if they were incorrectly charged a fee of up to A$60 on children's tickets. AirAsia had been applying the Passenger Movement Charge, usually added to the price of an overseas fare, to young passengers on some flights from Darwin to Bali, even though children under 12 are exempt under Australian law. A passenger noticed the charge on a ticket last month, and AirAsia admitted its mistake. An estimated 9,700 customers were affected by the overcharging. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-11-06/unaligned/airasia-issuing-at-least-500-000-in-refunds-after-kids-tax-glitch
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AirAsia issuing at least $500,000 in refunds after kids' tax glitch
AirAsia is issuing at least half a million dollars in refunds, having wrongly charged a departure tax for child passengers on some flights since 2010. The Australian Consumer and Competition Commission Friday alerted affected customers that they could be entitled to a refund if they were incorrectly charged a fee of up to A$60 on children's tickets. AirAsia had been applying the Passenger Movement Charge, usually added to the price of an overseas fare, to young passengers on some flights from Darwin to Bali, even though children under 12 are exempt under Australian law. A passenger noticed the charge on a ticket last month, and AirAsia admitted its mistake. An estimated 9,700 customers were affected by the overcharging. <br/>
