British Airways slips to third from bottom in annual passenger satisfaction survey
British Airways has slumped to third from bottom in an annual survey of passenger satisfaction. The airline achieved a customer score of just 52% in the short-haul category in the annual poll by consumer group Which?. This figure was down from 67% in 2016. In a year when BA ended free catering for economy passengers on short-haul flights, the airline was given just 2 stars for its food and drink. The same poor rating was given for seat comfort and value for money. Ryanair came in joint last place with Vueling with a customer score of 45%. BA was also rated the third worst long-haul carrier, behind TUI Airways and Thomas Cook for the first time. Its customer score dropped from 60% in 2016 to 50%. United Airlines was ranked the worst long-haul airline (39%), followed by American Airlines (46%). <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-12-18/oneworld/british-airways-slips-to-third-from-bottom-in-annual-passenger-satisfaction-survey
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British Airways slips to third from bottom in annual passenger satisfaction survey
British Airways has slumped to third from bottom in an annual survey of passenger satisfaction. The airline achieved a customer score of just 52% in the short-haul category in the annual poll by consumer group Which?. This figure was down from 67% in 2016. In a year when BA ended free catering for economy passengers on short-haul flights, the airline was given just 2 stars for its food and drink. The same poor rating was given for seat comfort and value for money. Ryanair came in joint last place with Vueling with a customer score of 45%. BA was also rated the third worst long-haul carrier, behind TUI Airways and Thomas Cook for the first time. Its customer score dropped from 60% in 2016 to 50%. United Airlines was ranked the worst long-haul airline (39%), followed by American Airlines (46%). <br/>
