Australia : Don’t get ripped off by unfair airline terms, ACCC warns
Australia's consumer watchdog wants airlines to clean up their act when it comes to charging excessive cancellation fees and misleading passengers with “no refund” statements in the fine print. The Australian Competition and Consumer Commission says of the more than 1400 consumer complaints about airlines it received between Jan 1, 2016 and Dec 14, 2017, many related to consumer guarantees and excessive cancellation fees. ACCC chairman Rod Sims said consumers should be aware of their rights in the face of unreasonable fees. “They [airlines] can’t be charging whatever fees they think they can get away with,” Sims said. “They have to be fees that are proportionate to the problem that cancellations cause, rather than just any old number they want.” <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-12-22/general/australia-don2019t-get-ripped-off-by-unfair-airline-terms-accc-warns
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Australia : Don’t get ripped off by unfair airline terms, ACCC warns
Australia's consumer watchdog wants airlines to clean up their act when it comes to charging excessive cancellation fees and misleading passengers with “no refund” statements in the fine print. The Australian Competition and Consumer Commission says of the more than 1400 consumer complaints about airlines it received between Jan 1, 2016 and Dec 14, 2017, many related to consumer guarantees and excessive cancellation fees. ACCC chairman Rod Sims said consumers should be aware of their rights in the face of unreasonable fees. “They [airlines] can’t be charging whatever fees they think they can get away with,” Sims said. “They have to be fees that are proportionate to the problem that cancellations cause, rather than just any old number they want.” <br/>
