As Alaska Air cuts costs, employee discontent grows and passenger loyalty is at risk
As 2017 ended, Alaska Air Group’s management scrambled to impress Wall Street by curtailing costs. Yet the focus on cost controls has left its own employees seriously disgruntled with management — and worried that the cost-cutting campaign will damage the company in the battle with Delta Air Lines over its hometown Seattle market. Some disaffected Alaska Airlines pilots, still angry at management’s handling of contract negotiations last fall, are deliberately slowing Alaska’s airport traffic in minor but perceptible ways. In December, flight attendants rose up against the latest small cost-shaving measure that had been planned for January — taking away the free Biscoff cookies on flights leaving after 10 am, a move that would supposedly save US$3m per year. “Man, it’s a race to the bottom,” said one flight attendant. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-01-08/unaligned/as-alaska-air-cuts-costs-employee-discontent-grows-and-passenger-loyalty-is-at-risk
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As Alaska Air cuts costs, employee discontent grows and passenger loyalty is at risk
As 2017 ended, Alaska Air Group’s management scrambled to impress Wall Street by curtailing costs. Yet the focus on cost controls has left its own employees seriously disgruntled with management — and worried that the cost-cutting campaign will damage the company in the battle with Delta Air Lines over its hometown Seattle market. Some disaffected Alaska Airlines pilots, still angry at management’s handling of contract negotiations last fall, are deliberately slowing Alaska’s airport traffic in minor but perceptible ways. In December, flight attendants rose up against the latest small cost-shaving measure that had been planned for January — taking away the free Biscoff cookies on flights leaving after 10 am, a move that would supposedly save US$3m per year. “Man, it’s a race to the bottom,” said one flight attendant. <br/>
