Airlines turn to technology to solve overbooking puzzle

Being offered cash at the gate to take a later flight because of overbooking may become a rarity if technology being examined by major airlines such as British Airways, JetBlue and Qantas catches on. Many airlines still routinely overbook flights because a small number of passengers do not show up. A platform developed by travel technology company Volantio will identify passengers most likely to be flexible about their flights and enable airlines to contact them in the days before they are due to depart. The carrier can then offer an alternative seat plus incentives such as an upgrade or travel vouchers. The technology also means airlines can also potentially shift passengers from high demand flights and free up tickets for last-minute travelers prepared to pay a premium. <br/>