Aer Lingus customers face charges of up to E60 to get lost property back

Aer Lingus customers will have to pay up to E60 to get their lost property back after the airline outsourced the process to a third party. The firm, We Return It, charges E20 to find and return a key, watch, passport, wallet or purse, E30 for a bag, headphones, mobile phone or MP3 player, E40 for a tablet computer or camera and E60 for a laptop. The airline said that most of the items its customers lose are electronic devices, which require specialist packaging and shipping; these are at the upper end of the return-fee scale. “Working with a specialist partner in this area is designed to enhance the guest experience,” it said. Aer Lingus said it is neither making nor saving money by outsourcing its lost-property service. “It is simply a means of increasing the quality of our service.” <br/>