Jeju Air hit for flight delay, improper customer response

Jeju Air is being criticized for a seven-hour delay on a flight to Da Nang, Vietnam, Saturday, after the air crew found fault with electronic equipment on board hours into the flight and returned to Incheon. The plane took off for Vietnam at 10:40 p.m. from Incheon International Airport and had almost reached Taiwan when the pilot discovered the electrical problem. Instead of landing at the nearest airport in Taipei, the pilot decided to turn around and go all the way back to Incheon. Back in Korea, passengers had to wait two more hours for the next flight and finally arrived at Da Nang at 2:40 a.m. in the morning on Sunday. Jeju Air, meanwhile, claimed it found no fault with the aircraft during its routine preflight maintenance. It said it is currently investigating the cause of the sudden electronic problem. Customers became angry when the LCC decided to compensate them only 50,000 won ($46.75) per person for the flight delay. The FTC standard suggests Jeju Air pay each passenger between $300 and $600 for delaying a flight by over four hours. <br/>