Passengers, senator hit airline Sun Country after Mexico stranding

Angry passengers and a US senator pressed Sun Country Airlines for answers on Monday after the regional airline left more than 200 people stranded in Mexico after cancelling two flights on Saturday due to a Midwest blizzard. Eagan, Minnesota-based Sun Country, which was scheduled to end its seasonal service to Mexico on that day, refused to put on replacement flights or book passengers on other airlines, as carriers usually do when flights are cancelled because of bad weather. That meant passengers booked on two Saturday flights from Mazatlan and Cabo San Lucas in Mexico to Minneapolis-Saint Paul International Airport - which was closed when the flights were due to land - had to find their own flights back to the United States. “These were our last flights for the season, so we do not have another flight to re-accommodate passengers on. You will receive a full refund,” the airline wrote to passengers on its Facebook page on Sunday. “Flights will need to be purchased on another carrier. We apologise for any inconvenience this may cause.” Stranded passengers flooded the carrier’s social media pages, complaining about the cancellations and the airline’s slow response to calls to its customer service line. Sun Country made a fuller apology late on Monday, after the social media backlash.<br/>