Air Canada and WestJet see improved results in passenger-satisfaction survey

North Americans are happier about airline travel than they have ever been, a survey of passengers shows, pointing to cheaper fares, new planes and better overheard storage compartments. Passenger satisfaction with airlines in North America rose for the seventh straight year in the 2018 survey by quality measuring consulting firm J.D. Power and Associates. Canada’s two largest airlines, Air Canada and WestJet , improved their standing in the study, but still ranked below-average in their segments. Air Canada’s 734-point total was less than the 741-point average in the traditional carrier rankings, while WestJet’s 747 points were below the 799-point average among LCCs. Air Canada’s score increased 25 points, from the 2017 level of 709, the second-best improvement among traditional carriers. <br/>