United Airlines attempts to fix boarding process headaches with new system

United Airlines wants to streamline the boarding process after complaints from passengers. It is experimenting with eliminating 3 of its 5 boarding groups, narrowing the system down to just 2 categories. “Our customers have told us they want a better experience when boarding, including more communication and we are looking for ways to improve it for them,” a company spokeswoman said. United is implementing the changes through a trial at its two biggest hubs: Chicago O’Hare and Houston George Bush, as well as Los Angeles International, the company said Friday. The latest changes run counter to a strategy announced by American Airlines in 2017. American “simplified” its boarding process by creating 9 distinct boarding groups. Delta Airlines has 4 zones. <br/>