After 3,000 flights were canceled, American aims to prevent similar trouble
American Airlines said this week that it is now reviewing its regional carrier's technology systems after issues with a crew scheduling program caused thousands of flights to be canceled for days last week. The computer problem was tied to the crew scheduling and tracking system at PSA Airlines. "This was a significant IT systems issue that caused both PSA’s main systems and backup systems to slow down beyond a usable state," a spokeswoman. During the outage, American Airlines canceled about 3,000 flights, with 2,500 of those to and from the Charlotte airport. Those cancellations stranded passengers in Charlotte and elsewhere, while drawing widespread ire from travellers, including on social media. One woman made headlines after she was so frustrated she broke a window. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-06-29/oneworld/after-3-000-flights-were-canceled-american-aims-to-prevent-similar-trouble
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After 3,000 flights were canceled, American aims to prevent similar trouble
American Airlines said this week that it is now reviewing its regional carrier's technology systems after issues with a crew scheduling program caused thousands of flights to be canceled for days last week. The computer problem was tied to the crew scheduling and tracking system at PSA Airlines. "This was a significant IT systems issue that caused both PSA’s main systems and backup systems to slow down beyond a usable state," a spokeswoman. During the outage, American Airlines canceled about 3,000 flights, with 2,500 of those to and from the Charlotte airport. Those cancellations stranded passengers in Charlotte and elsewhere, while drawing widespread ire from travellers, including on social media. One woman made headlines after she was so frustrated she broke a window. <br/>
