IATA survey shows growing demand for customer-facing roles
An IATA survey shows that a high majority of aviation human resources staff expects to see growing demand for cabin crew and ground operations and customer-service employees over the next 2 years. The survey focuses on airline employee needs outside of pilots and engineers, for which forecasts have been well documented. This survey highlights that airlines will need to plan for general increased staffing levels to keep pace with traffic growth. “While technology is indeed changing the customer-service role, it is not replacing it,” IATA said. While more than 73% of airline HR staff surveyed saw cabin crew, ground operations and customer service as the strongest employment growth areas, 65% also expected to see greater demand for jobs related to security, while 63% saw a need for more regulatory positions. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-08-24/general/iata-survey-shows-growing-demand-for-customer-facing-roles
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IATA survey shows growing demand for customer-facing roles
An IATA survey shows that a high majority of aviation human resources staff expects to see growing demand for cabin crew and ground operations and customer-service employees over the next 2 years. The survey focuses on airline employee needs outside of pilots and engineers, for which forecasts have been well documented. This survey highlights that airlines will need to plan for general increased staffing levels to keep pace with traffic growth. “While technology is indeed changing the customer-service role, it is not replacing it,” IATA said. While more than 73% of airline HR staff surveyed saw cabin crew, ground operations and customer service as the strongest employment growth areas, 65% also expected to see greater demand for jobs related to security, while 63% saw a need for more regulatory positions. <br/>
