American Airlines plans to add new service to Mexico and Cuba, increase frequencies to several other destinations, and bolster regional flying from Dallas/Fort Worth International as part of its summer 2019 schedule. The carrier plans to add a new daily flight from Miami International to Antonio Maceo in Santiago de Cuba May 3. The airline also plans to start new service between DFW and Mexico’s Durango International June 6. American will be the only US carrier to serve both destinations. Other planned international additions include more frequencies between DFW 3 markets: Santo Domingo, Dominican Republic as well as Pedro Sula and Tegucigalpa, Honduras. It also will add frequencies to its Charlotte-Douglas International-Santo Domingo market, as well as between New York LaGuardia and Aruba. <br/>
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American Airlines is making it tougher for average economy class passengers to reach their destinations when the carrier delays or cancels flights for maintenance, weather and other reasons. According to American’s new policy, airport agents are no longer permitted to rebook coach passengers on competitors during what are called irregular operations. American agents may still put coach passengers on the airline’s partners, such as British Airways or Japan Airlines, but that isn’t helpful for most domestic itineraries, as American has just one larger partner in the US, Alaska Airlines. An American spokesman said the policy is flexible, and noted other airlines also have intricate rules for when they place customers on competitors. The spokesman said an agent may make an exception in some cases. <br/>