THAI has found that the flight captain and the Zurich station chief acted unethically in causing the delay of a Zurich-Bangkok flight during a pilot-passenger seating row. The airline management Monday announced the result of its investigation into the seating dispute on flight TG971, which delayed its departure for more than 2 hours Oct 11. "It was found and concluded that the TG971 pilot and THAI Zurich station manager performed their duties accordingly but failed to exercise good judgement in meeting the company's mission and ethics of providing passengers with the best possible air transportation experience," THAI president Sumeth Damrongchaitham said. Both employees will be subject to disciplinary action, and compensation would be awarded to the passengers affected by the delay, according to the THAI president. <br/>