Ryanair tops airline compensation appeal claims for year
More Ryanair passengers have taken compensation claims for cancellations or delays to arbitration this year than any other airline, figures show. Statistics from the Alternative Dispute Resolution service showed the airline accounted for the largest proportion - 30% - of all appeals. In the first 9 months of 2018 it received 22,159 complaints but only processed 1,347 of 6,653 Ryanair cases. Ryanair denied "holding up" the compensation process. In comparison, the ADR was able to resolve 74% of cases involving EasyJet which received 3,747 complaints - the second highest number. In the 9-month period to Sept 30, only 20% of cases involving Ryanair were resolved, with 68% of these people seeing their claim upheld, matching the average successful resolution rate for all airlines. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-11-05/unaligned/ryanair-tops-airline-compensation-appeal-claims-for-year
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Ryanair tops airline compensation appeal claims for year
More Ryanair passengers have taken compensation claims for cancellations or delays to arbitration this year than any other airline, figures show. Statistics from the Alternative Dispute Resolution service showed the airline accounted for the largest proportion - 30% - of all appeals. In the first 9 months of 2018 it received 22,159 complaints but only processed 1,347 of 6,653 Ryanair cases. Ryanair denied "holding up" the compensation process. In comparison, the ADR was able to resolve 74% of cases involving EasyJet which received 3,747 complaints - the second highest number. In the 9-month period to Sept 30, only 20% of cases involving Ryanair were resolved, with 68% of these people seeing their claim upheld, matching the average successful resolution rate for all airlines. <br/>
