Russia: United Aircraft concentrating on customer service: chief

Russia’s United Aircraft plans to enhance its customer service capabilities for the Superjet 100, and make customer service a priority for the Irkut MC-21 and CRAIC CR929 programmes. UAC chief Yuri Slyusar said that the company was working with both its foreign and Russian customers to improve the Superjet's after-sales programme. “We intend to invest substantively in after-sales services, both in the central spares stock and in enhancement of the existing stocks capacity…as well as the capacity required for aircraft maintenance,” he says. “Looking ahead, we plan to come up with a single unified after-sales system for UAC commercial aircraft.” Customer service issues and spares shortages have been a major stumbling block with the Superjets operated by Mexican carrier Interjet. <br/>