Japan Airlines apologises after cancelling overbooked Tokyo-Fukuoka flight
Japan Airlines apologised Thursday for cancelling a flight from Tokyo to Fukuoka that was overbooked. The airline cancelled Flight JL335 Wednesday after 400 people showed up at Tokyo’s Haneda airport with a reservation for a plane that could only take 375. The time spent trying to persuade some passengers to give up their seats made it difficult for the flight to arrive at Fukuoka airport before its closure at 10 p.m., the airline said. “We accepted extra bookings because some people do not board even though they have made a reservation. Our projection was incorrect and we deeply apologize for causing trouble,” a JAL official said. The company also posted an apology online. There have been cases of delays for overbooked flights but cancellations are rare, the company said.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-11-23/oneworld/japan-airlines-apologises-after-cancelling-overbooked-tokyo-fukuoka-flight
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Japan Airlines apologises after cancelling overbooked Tokyo-Fukuoka flight
Japan Airlines apologised Thursday for cancelling a flight from Tokyo to Fukuoka that was overbooked. The airline cancelled Flight JL335 Wednesday after 400 people showed up at Tokyo’s Haneda airport with a reservation for a plane that could only take 375. The time spent trying to persuade some passengers to give up their seats made it difficult for the flight to arrive at Fukuoka airport before its closure at 10 p.m., the airline said. “We accepted extra bookings because some people do not board even though they have made a reservation. Our projection was incorrect and we deeply apologize for causing trouble,” a JAL official said. The company also posted an apology online. There have been cases of delays for overbooked flights but cancellations are rare, the company said.<br/>
