Flair Airlines apologises after calling RCMP on passengers frustrated with 12-hour flight delay

Flair Airlines is apologising for a situation at Vancouver International that saw a pilot call the police to deal with frustrated passengers at the gate, some of whom had been waiting 14 hours before their flight was cancelled. The Flair flight, scheduled to depart at noon Tuesday, was delayed repeatedly due to maintenance issues before being cancelled at about midnight. RCMP officers arrived at the gate after 11 pm and explained re-booking and accommodation options to passengers. A Flair spokeswoman says a pilot called the RCMP, but he did not ask the officers to relay customer service information to passengers. A Passenger rights advocate called the incident “egregious” and says police should steer clear of civil matters between passengers and airlines. <br/>