The push to end bumping passengers from flights
Airlines have drastically reduced bumping from flights since a United passenger was bloodied and dragged off an airplane. The number of passengers denied boarding by US airlines was down 69% in the first 9 months of this year compared with the same months in 2017, not counting regional partners. Bumping at United, Delta and JetBlue each was down more than 96% compared with last year. United says it had 2 months this fall when it involuntarily bumped only 6 people out of 30m. “We are close to reaching our goal of zero,” says Toby Enqvist, United’s chief customer officer. But now several carriers are essentially eliminating bumping and finding that it’s barely making a dent in their revenue. Airlines say better forecasting, along with other tools have allowed them to curtail bumping without losing money. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2018-12-06/star/the-push-to-end-bumping-passengers-from-flights
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The push to end bumping passengers from flights
Airlines have drastically reduced bumping from flights since a United passenger was bloodied and dragged off an airplane. The number of passengers denied boarding by US airlines was down 69% in the first 9 months of this year compared with the same months in 2017, not counting regional partners. Bumping at United, Delta and JetBlue each was down more than 96% compared with last year. United says it had 2 months this fall when it involuntarily bumped only 6 people out of 30m. “We are close to reaching our goal of zero,” says Toby Enqvist, United’s chief customer officer. But now several carriers are essentially eliminating bumping and finding that it’s barely making a dent in their revenue. Airlines say better forecasting, along with other tools have allowed them to curtail bumping without losing money. <br/>
