AirHelp adds bots to help handle airline passenger claims for compensation

AirHelp, which runs a travel technology service, is adding a pair of bots to its automated legal-claims team that is designed to assist airline passengers seeking compensation from carriers for delayed, cancelled or overbooked flights. The two new AI tools, launched this month, will enable the company to automate the initial manual review process its staff uses to decide which claims the company should handle and which it should reject. AirHelp currently uses AI to assist its lawyers on claims it is handling that are ignored or denied by the airlines to determine which course of action its legal team should take, if any. “Many airlines don’t properly inform travellers of their rights,” the company said. As a result, few passengers are even aware they may be entitled to compensation for missed connections or upturned schedules. <br/>