BA staff warn German call centre open to customer fraud

Data handling at a key British Airways call centre has been insecure and open to abuse for several years, current and former employees have told the Financial Times, raising fresh questions about the airline’s security less than a year after it suffered a serious breach. Employees who worked at the Bremen call centre in northern Germany — one of BA’s biggest outside the UK — pointed to vulnerabilities in data security posed by an “archaic” IT system, the rise of home working and insufficient background checks on staff. The allegations follow a serious hack last summer, in which the details of more than 400,000 BA customers were stolen. The data breach damaged BA’s reputation when it emerged in September and contributed to making customers “disenchanted”, its CE said. <br/>