BA apologises for scare after oxygen masks were deployed mid-flight

BA apologised to passengers following an in-flight scare during which the plane's oxygen masks were mistakenly released. TV screens and lights went dark less than two hours into a Monday morning flight from Singapore to London before an automated voice told passengers to put on oxygen masks, announcing it was "not a drill," said Mitchell Webb, a passenger from England. Flight attendants announced a short time later that the masks were released due to a "technical issue." They also apologised to passengers, though Webb said he wished the pilot would have reassured passengers of their safety. "My mindset given the circumstances was that if a system failed, what else would go wrong on this flight subsequently?" Webb wrote in an email. "We received no communications on the incident itself from them, and we only heard again from the pilot 45 minutes before landing (around 10 hours later) to give us the usual update on weather at the landing location, etc. – with not a single mention or apology regarding the incident that occurred." In an email sent to passengers later that day the airline apologised for "any distress or concern" the deployment of the masks may have caused.<br/>
USA Today
https://www.usatoday.com/story/travel/news/2019/04/09/british-airways-apologizes-flight-goes-dark-deploys-oxygen-masks-error/3409473002/
4/9/19