SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%. These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past 3 years. In 2018, the rate was 5.69 per thousand passengers. Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. <br/>