United Airlines confronts ticketing ploy that nets travellers cheaper fares

United Airlines wants airport agents to monitor what it calls a “a growing trend” of so-called hidden-city ticketing, or passengers who book cheap fares to cities they do not intend to visit to save money. United is asking agents to cite possible scofflaws to its corporate security department, according to a new internal memo. “This practice can potentially offer discounts on airfare and [is] not aligned with United’s contract of carriage,” the airline told airport customer service workers. “As the practice grows, we need to ensure that we’re both supporting our customers and properly enforcing the contract of carriage rules and United policies.” However, since the Dr Dao incident in April 2017, United has asked its employees to use care when confronting passengers. <br/>