Ryanair rated 'greedy and arrogant' by customers
Ryanair has come bottom in an annual Which? survey rating the customer services of 100 popular UK brands. The airline achieved a customer satisfaction score of only 45% for 2019. It is the sixth year in a row that Ryanair has come last. Given a choice of 50 terms to describe the airline, many respondents picked "greedy", "sneaky" and "arrogant". It comes as Ryanair pilots in the UK strike for a second day over pay and conditions. Other airlines did badly too, with British Airways coming 83rd on the list and EasyJet ranked 79th. Strikes at Ryanair caused thousands of flights to be cancelled or delayed last summer, angering passengers. The airline has so far not compensated customers, saying the strikes amounted to "extraordinary circumstances". <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-08-23/unaligned/ryanair-rated-greedy-and-arrogant-by-customers
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Ryanair rated 'greedy and arrogant' by customers
Ryanair has come bottom in an annual Which? survey rating the customer services of 100 popular UK brands. The airline achieved a customer satisfaction score of only 45% for 2019. It is the sixth year in a row that Ryanair has come last. Given a choice of 50 terms to describe the airline, many respondents picked "greedy", "sneaky" and "arrogant". It comes as Ryanair pilots in the UK strike for a second day over pay and conditions. Other airlines did badly too, with British Airways coming 83rd on the list and EasyJet ranked 79th. Strikes at Ryanair caused thousands of flights to be cancelled or delayed last summer, angering passengers. The airline has so far not compensated customers, saying the strikes amounted to "extraordinary circumstances". <br/>
