British Airways warned by regulator in wake of flight cancellations

Britain’s aviation authority has sent out a warning to British Airways over its handling of a planned walkout by pilots next month following a weekend of chaos as customers struggled to contact the airline. The CAA Tuesday said it had been in contact with BA to make sure it was complying with EU air passengers’ rights legislation, following concerns raised by customers. The CAA said that the law required BA to offer passengers whose flights have been cancelled the choice of a refund, alternative travel arrangements such as flights on other airlines, or a new flight at a later date. The aviation authority said there was concern that customers were not being offered the option to fly with other airlines, stating that it expected airlines to “proactively provide passengers with information about their rights when flights are cancelled”. <br/>