The travel headache airlines took decades to fix
Airlines have been married to each other in alliances for 20 years. But sometimes it feels like they hardly talk to each other. They struggle to check people in for flights on other airlines within the alliance. They frequently can’t even get you a boarding pass and don’t have a way to book a seat assignment or sell you an extra-legroom seat. “We haven’t done customers a great deal of justice in terms of the experience crossing the alliance,” admits Jeffrey Goh, CE of Star Alliance. Now Star, Oneworld and SkyTeam say they are finally investing in technology that will make simple travel functions possible across their networks. Some changes have already happened, like the ability to use United’s app to get seat assignments on SIA and Air Canada flights. Travellers will start seeing a lot more changes by the end of this year. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-08-29/star/the-travel-headache-airlines-took-decades-to-fix
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The travel headache airlines took decades to fix
Airlines have been married to each other in alliances for 20 years. But sometimes it feels like they hardly talk to each other. They struggle to check people in for flights on other airlines within the alliance. They frequently can’t even get you a boarding pass and don’t have a way to book a seat assignment or sell you an extra-legroom seat. “We haven’t done customers a great deal of justice in terms of the experience crossing the alliance,” admits Jeffrey Goh, CE of Star Alliance. Now Star, Oneworld and SkyTeam say they are finally investing in technology that will make simple travel functions possible across their networks. Some changes have already happened, like the ability to use United’s app to get seat assignments on SIA and Air Canada flights. Travellers will start seeing a lot more changes by the end of this year. <br/>
