British Airways strike: Some passengers lose out on refunds after cancelled flights
Passengers whose flights have been cancelled by the British Airways pilots’ strike, and who choose to take a refund, may not get all their money back if they booked via a travel agent. BA is involved in a bitter pay dispute with the Balpa, which represents the vast majority of its captains and first officers. Earlier this month 1,700 flights were cancelled and nearly 200,000 were passengers disrupted by a 2-day stoppage at the airline. European air passengers’ rights rules require “reimbursement within 7 days … of the full cost of the ticket at the price at which it was bought”. But one of the flaws in the way the regulations were drafted is that they do not provide certainty for passengers who book through travel agents. Travellers who have booked through a travel agent may incur an administration fee. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-09-19/oneworld/british-airways-strike-some-passengers-lose-out-on-refunds-after-cancelled-flights
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British Airways strike: Some passengers lose out on refunds after cancelled flights
Passengers whose flights have been cancelled by the British Airways pilots’ strike, and who choose to take a refund, may not get all their money back if they booked via a travel agent. BA is involved in a bitter pay dispute with the Balpa, which represents the vast majority of its captains and first officers. Earlier this month 1,700 flights were cancelled and nearly 200,000 were passengers disrupted by a 2-day stoppage at the airline. European air passengers’ rights rules require “reimbursement within 7 days … of the full cost of the ticket at the price at which it was bought”. But one of the flaws in the way the regulations were drafted is that they do not provide certainty for passengers who book through travel agents. Travellers who have booked through a travel agent may incur an administration fee. <br/>
