EasyJet urges MRO providers to adapt
EasyJet is calling on maintenance providers to take a more proactive approach to technical disruptions, which can trigger huge passenger compensation bills, directly impacting airline financial results. Speaking at MRO Europe in London Tuesday, EasyJet engineering and maintenance director Brendan McConnellogue highlighted the importance of making operational reliability a strategic priority. Under European passenger compensation rules, known as EU261, a technical delay is controllable, and the airline is liable. “Instantly, at the point it passes 3 hours, every person on that aircraft is entitled to claim E350—not off the MRO, but off the airline. That’s E44,600 straight away that EasyJet is going to be paying for the delay,” McConnellogue said. “It’s an issue; a huge issue." <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-10-16/unaligned/easyjet-urges-mro-providers-to-adapt
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EasyJet urges MRO providers to adapt
EasyJet is calling on maintenance providers to take a more proactive approach to technical disruptions, which can trigger huge passenger compensation bills, directly impacting airline financial results. Speaking at MRO Europe in London Tuesday, EasyJet engineering and maintenance director Brendan McConnellogue highlighted the importance of making operational reliability a strategic priority. Under European passenger compensation rules, known as EU261, a technical delay is controllable, and the airline is liable. “Instantly, at the point it passes 3 hours, every person on that aircraft is entitled to claim E350—not off the MRO, but off the airline. That’s E44,600 straight away that EasyJet is going to be paying for the delay,” McConnellogue said. “It’s an issue; a huge issue." <br/>
