United will inform passengers when they book MAX flights
United Airlines will ensure passengers know their flight is operated by a Boeing 737 MAX when it returns to service and allow them to change flights if they are uncomfortable boarding the aircraft. “We are going to be incredibly transparent for our customers. When they book a flight, if it indeed is on a MAX aircraft, they will absolutely know,” United Airlines CE Oscar Munoz said Nov 7. “If, for some reason, they get closer to their flight—including right before they board—and they determine they don’t feel comfortable or safe, we will absolutely rebook them at no extra cost or charge,” he said. “It is that important to us. We don’t assume everybody is going to jump back on that aircraft.” Munoz also said he will be on board United’s first MAX flight when it returns to service. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2019-11-11/star/united-will-inform-passengers-when-they-book-max-flights
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United will inform passengers when they book MAX flights
United Airlines will ensure passengers know their flight is operated by a Boeing 737 MAX when it returns to service and allow them to change flights if they are uncomfortable boarding the aircraft. “We are going to be incredibly transparent for our customers. When they book a flight, if it indeed is on a MAX aircraft, they will absolutely know,” United Airlines CE Oscar Munoz said Nov 7. “If, for some reason, they get closer to their flight—including right before they board—and they determine they don’t feel comfortable or safe, we will absolutely rebook them at no extra cost or charge,” he said. “It is that important to us. We don’t assume everybody is going to jump back on that aircraft.” Munoz also said he will be on board United’s first MAX flight when it returns to service. <br/>
