Frontier Airlines flight change email freaks out travelers ahead of Thanksgiving travel rush

Frontier Airlines passengers across the country received a rude surprise in their inboxes late Thursday ahead of the busy Thanksgiving travel rush. The ominous subject line of the email: "There has been a change to your upcoming flight.'' The email did not say what the change was, or which part of the trip it affected if it was a round trip flight. But the wording suggested a flight cancellation because it directed travellers to call Frontier's "rebooking hotline" to speak with an agent about "reaccommodation options". Frontier Airlines passengers Thursday received an ominous email about changes to their flights around Thanksgiving. The company has not yet explained it. The customer service number, which is not toll-free at the discount airline, was immediately busy. Other travelers reported getting voicemail. The airline's customer service account on Twitter, @frontiercare, did not address multiple posts asking about the issue, nor did its main account, @flyfrontier for a couple of hours, frustrating travelers. At 10 p.m. EST, the airline acknowledged the problem in a tweet, saying it was a technical issue and that the email was sent in error. "You may confirm the details of your trip by entering your confirmation number on our website," it said. A Frontier spokesman said the airline is investigating what caused the email.<br/>