British Airways slumps to near bottom in passenger survey

British Airways has taken a nosedive in UK passengers’ opinions and is now rated just above Ryanair at the bottom end of the airline rankings. The carrier was among the worst rated for food, seat comfort and value for money on both short and long-haul services in the annual Which? poll. BA questioned the accuracy of the survey, which is based on 6,500 readers’ opinions rather than comprehensive data, and found the best short-haul airline to be Aurigny Air, a small Channel Islands turboprop operator. However, the results will make for further unwelcome reading for BA, the formerly self-proclaimed “world’s favourite airline”, which celebrated a centenary this year. On long haul, only American Airlines – BA’s code-share partner on transatlantic routes – fared worse. <br/>