Air NZ's Greg Foran to Airpoints Gold and Elite members - what do you want?

New Air NZ boss Greg Foran is asking elite customers what the airline's next big move should be as it aims to deliver a more "uniquely Kiwi" experience. In an email to Airpoints Gold and Elite members, Foran says no detail is too small. It asks them three questions: 1) "Looking to the future what do you think is the next big thing Air NZ should focus on?" 2) "What do you think Air NZ is doing well and should continue to do?" 3) "What could we do to improve your experience as a valued customer?" Foran started work at the beginning of last week and has already canvassed 1200 senior staff for their views, including where the airline could save money. He talks about new planes on the way, new cabin layout and new Business Premier seats coming soon in a video with the email. Foran says he wants views on how the airline can become even more innovative and improve customer service. "As an Airpoints Elite member you are one of our most important customers. Very few people know us better, fly as often, or would have more informed opinions about our business and our customer experience." The anonymous survey is available for responses until Sunday.<br/>