Ryanair hikes rebooking fees while closing help lines
As Ryanair grounds its European fleet and mothballs its customer service lines, customers say they are being gouged to rebook cancelled flights. The airline has been accused of charging passengers more to rebook flights than buy new ones. In some cases the airline was charging NZ$160 for changing cancelled fares, in spite of a promise of "fee-free" cancellations. The airline was forced to cancel thousands of flights after countries including Hungary and Bulgaria closed their borders. However panicked passengers rearranging travel were met with a fare hike and forced to pay the difference. The airline is yet to respond to claims that it is hiking fares for rebooking customers. The EU's consumer protection for "denied boarding" rules require airlines to supply refunds or rerouting when flights are cancelled. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2020-03-27/unaligned/ryanair-hikes-rebooking-fees-while-closing-help-lines
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Ryanair hikes rebooking fees while closing help lines
As Ryanair grounds its European fleet and mothballs its customer service lines, customers say they are being gouged to rebook cancelled flights. The airline has been accused of charging passengers more to rebook flights than buy new ones. In some cases the airline was charging NZ$160 for changing cancelled fares, in spite of a promise of "fee-free" cancellations. The airline was forced to cancel thousands of flights after countries including Hungary and Bulgaria closed their borders. However panicked passengers rearranging travel were met with a fare hike and forced to pay the difference. The airline is yet to respond to claims that it is hiking fares for rebooking customers. The EU's consumer protection for "denied boarding" rules require airlines to supply refunds or rerouting when flights are cancelled. <br/>
