Air France-KLM offers refunds on tickets in policy reversal

Air France-KLM will offer refunds to customers whose flights were canceled due to the coronavirus pandemic in a policy reversal that could put further pressure on the struggling carrier’s balance sheet. The airline will give travellers a choice between a reimbursement or a voucher for a future flight worth 15% more than the initial ticket value, according to a statement Friday. The incentive linked to the voucher is meant to encourage customers to opt for future flights instead of cash. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around E2b, according to the carrier.<br/>