Ryanair worst airline for flight cancellation refunds, finds Which?
Ryanair is the worst major airline for refunding British customers whose flights have been cancelled during the coronavirus pandemic, with more than eight out of 10 people still waiting for their money back, according to figures from Which?. The airline’s failure to pay refunds, in line with passengers’ legal rights, contrasted sharply with BA, said Which? It found that 84% of Ryanair customers it surveyed have not received a refund as requested, compared with 23% at BA and 19% at another low-cost airline, Jet2. Refunds are also being processed slowly at easyJet, with 60% of customers still waiting for their money back, according to the consumer group. Ryanair has been widely accused of confusing customers, with numerous changes to its approach to refunds and vouchers. “Despite initially telling customers it was processing refunds at the beginning of the crisis, customers reported that Ryanair provided refund forms that didn’t work, before attempting to force vouchers on passengers who had specifically requested refunds. It also repeatedly changed the timeframe for receiving a refund, suggesting at one point customers may have to wait up to 12 months for their money back,” Which? said.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2020-05-28/unaligned/ryanair-worst-airline-for-flight-cancellation-refunds-finds-which
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Ryanair worst airline for flight cancellation refunds, finds Which?
Ryanair is the worst major airline for refunding British customers whose flights have been cancelled during the coronavirus pandemic, with more than eight out of 10 people still waiting for their money back, according to figures from Which?. The airline’s failure to pay refunds, in line with passengers’ legal rights, contrasted sharply with BA, said Which? It found that 84% of Ryanair customers it surveyed have not received a refund as requested, compared with 23% at BA and 19% at another low-cost airline, Jet2. Refunds are also being processed slowly at easyJet, with 60% of customers still waiting for their money back, according to the consumer group. Ryanair has been widely accused of confusing customers, with numerous changes to its approach to refunds and vouchers. “Despite initially telling customers it was processing refunds at the beginning of the crisis, customers reported that Ryanair provided refund forms that didn’t work, before attempting to force vouchers on passengers who had specifically requested refunds. It also repeatedly changed the timeframe for receiving a refund, suggesting at one point customers may have to wait up to 12 months for their money back,” Which? said.<br/>
