Air NZ customer credits for cancelled flights now online

More than 300,000 people who had their Air NZ flights cancelled owing to Covid-19 can now manage their booking credits online. The airline has launched the new tool to allow customers to re-book through the website without having to go through the call centre. The move comes following an apology from Air New Zealand to customers frustrated at the slow re-booking process. Air New Zealand chief commercial and customer officer Cam Wallace said credit from an international flight can now be used on a domestic one and the credit can include another traveller. "We know this hasn't been quick to resolve, and we would like to thank our customers for their patience. Pre-Covid-19, we didn't have the systems in place for customers to redeem credits at this scale, so our teams have had to build this long-term solution from scratch," he said. "Customers now have more flexibility with using their credits, including the ability to use credit from an international flight to book a domestic one and vice versa, and for the credit owner to choose who the credit is used for. We've also extended the period in which customers can use their credit - they have until December 31, 2021, to book and a further 12 months after booking to travel." Currently the system has the capacity to deal only with single bookings but it is being extended.<br/>