Air Canada racks up second-most refund complaints in US in May
Air Canada had the second-highest number of complaints about refunds to the US DoT of any airline in May. The department says Air Canada was the target of 1,705 refund complaints out of 10,415 filed against non-US airlines in the month, outpacing all 80-plus foreign carriers in the category. United was the only airline — domestic or international — to notch more refund complaints at 3,215. Air Canada and other Canadian carriers have refused to reimburse most customers whose flights were cancelled due to the COVID-19 pandemic. However the US, like the European Union, requires airlines to refund passengers. A complaint to the U.S. regulator offers a potential path to reimbursement for some Air Canada customers who have been turned down north of the border.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2020-08-25/star/air-canada-racks-up-second-most-refund-complaints-in-us-in-may
https://portal.staralliance.com/cms/logo.png
Air Canada racks up second-most refund complaints in US in May
Air Canada had the second-highest number of complaints about refunds to the US DoT of any airline in May. The department says Air Canada was the target of 1,705 refund complaints out of 10,415 filed against non-US airlines in the month, outpacing all 80-plus foreign carriers in the category. United was the only airline — domestic or international — to notch more refund complaints at 3,215. Air Canada and other Canadian carriers have refused to reimburse most customers whose flights were cancelled due to the COVID-19 pandemic. However the US, like the European Union, requires airlines to refund passengers. A complaint to the U.S. regulator offers a potential path to reimbursement for some Air Canada customers who have been turned down north of the border.<br/>
