Emirates returns over Dh5b to customers in coronavirus-related travel refunds

Emirates has returned over Dh5b to customers in COVID-19 related travel refunds, thus clearing 90% of its refund backlog. The Dubai airline continues to make "strong and steady progress on its commitment to complete pending refunds", the airline said. More than 1.4 million refund requests have been done since March, representing 90% of the airline's backlog, the company said. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review, it added. “We understand that from our customers' standpoint, each pending refund request is one too many," said Tim Clark, President of Emirates airline. "We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic.”<br/>