easyJet cancels flights back from Egypt until December
As another four-week stretch of lockdown begins in England, Britain's biggest budget airline has grounded hundreds of flights rather than operating near-empty aircraft. The easyJet cancellations include the longest flight on its network, from Sharm El Sheikh to Manchester. But the airline’s email to holidaymakers in the Egyptian resort failed to make clear their entitlement to be routed home on other airlines. The email talks of “the three options that are available to you”. The first is: “Switch to another flight for free. You can change onto any easyJet flight yourself via Manage Bookings.” The second is to accept an easyJet voucher, and the third to get a cash refund. Matthew Buffey, spokesperson for the Civil Aviation Authority said: “Passengers who have seen their flights cancelled should be offered the choice of reimbursement for cancelled flights, alternate travel arrangements under comparable conditions at the earliest opportunity which includes flights on other airlines, or a new flight at a later date at the passenger's convenience. We also expect airlines to proactively provide passengers with information about their rights when flights are cancelled.” An easyJet spokesperson said: “We are operating our planned schedule up to and including Thursday 5 November and as advised in the email between then and Sunday 8 November we will continue to operate some flights to ensure all customers who need to return to the UK can do so.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2020-11-05/unaligned/easyjet-cancels-flights-back-from-egypt-until-december
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easyJet cancels flights back from Egypt until December
As another four-week stretch of lockdown begins in England, Britain's biggest budget airline has grounded hundreds of flights rather than operating near-empty aircraft. The easyJet cancellations include the longest flight on its network, from Sharm El Sheikh to Manchester. But the airline’s email to holidaymakers in the Egyptian resort failed to make clear their entitlement to be routed home on other airlines. The email talks of “the three options that are available to you”. The first is: “Switch to another flight for free. You can change onto any easyJet flight yourself via Manage Bookings.” The second is to accept an easyJet voucher, and the third to get a cash refund. Matthew Buffey, spokesperson for the Civil Aviation Authority said: “Passengers who have seen their flights cancelled should be offered the choice of reimbursement for cancelled flights, alternate travel arrangements under comparable conditions at the earliest opportunity which includes flights on other airlines, or a new flight at a later date at the passenger's convenience. We also expect airlines to proactively provide passengers with information about their rights when flights are cancelled.” An easyJet spokesperson said: “We are operating our planned schedule up to and including Thursday 5 November and as advised in the email between then and Sunday 8 November we will continue to operate some flights to ensure all customers who need to return to the UK can do so.<br/>