Ryanair and Virgin Atlantic rated the worst airlines at dealing with refunds in 2020

Ryanair and Virgin Atlantic have been rated the worst airlines for customer service by people who tried to get a refund after their flight was cancelled. Both airlines scored “abysmally low” in a survey conducted by Which? Travel, with eight out of 10 customers saying they were dissatisfied with the refund service they received after their flight was cancelled in 2020. Millions of flights were grounded in 2020 as a result of the coronavirus crisis, leaving people fighting for refunds which they are legally entitled to receive within seven days of cancellation. The survey, which was conducted in September 2020, also found that a third of respondents who had a flight cancelled by Ryanair or Virgin Atlantic waited more than three months for their refund. None of the Ryanair passengers surveyed received their refund within the legal time frame. A Virgin spokesman acknowledged that refunds were delayed at the height of the pandemic but said it returned to dealing with them within the required timeframe in November 2020. Of the six airlines Which? asked about Jet2 came out top with a satisfaction score of 76%. <br/>