Air New Zealand offering credits and refunds to those affected by latest COVID-19 lockdown

Air New Zealand has made changes to its domestic services following Sunday evening's decision by the government to place the Auckland region into COVID-19 alert level 3 and the rest of Aotearoa into alert level 2. The airline is asking customers travelling to and from Auckland to check they are eligible to travel under the new restrictions. Customers travelling from other regions can transit through Auckland on their way to other alert level 2 regions. Food and beverage service onboard domestic flights had already been suspended in response to the latest coronavirus community cases and this suspension will remain in place until further notice. Water is available by request on all flights. Air NZ's Auckland lounges and valet parking services closed as of Monday morning and due to capacity restrictions under alert level 2, the maximum number of people able to access the airline's lounges in other regions is capped at 100. While the country is at elevated alert levels, Air NZ will be taking extra precautions to keep its staff and customers safe. The airline says its frontline staff and cabin crew will be wearing masks and gloves, and customers are required to continue to wear face coverings onboard.<br/>