Airlines urge relaxation on refunds as EU probes passenger rights

European airlines on Thursday renewed a push to relax refund rules as EU auditors and the EC started separate probes into air passenger rights and whether they were being respected. At the start of the COVID-19 pandemic a year ago, carriers sought to suspend EU rules requiring refunds for cancellations. They instead issued vouchers to customers as hundreds of thousands of flights were grounded. European auditors began investigating on Wednesday to assess whether the European Commission, the EU executive, had protected the rights of air travellers or those who booked flights during the crisis. They will also assess whether EU states took passenger rights into account when granting emergency state aid to the travel and transport industry. “Our audit will check that the rights of millions of air travellers in the EU were not collateral damage in the fight to save struggling airlines,” said Annemie Turtelboom at the European Court of Auditors, who is leading the audit. However, industry body Airlines for Europe, which represents major air carriers, said on Thursday that current regulation should be changed. In April last year, 12 EU governments urged the Commission to suspend rules forcing cash-drained airlines to offer full refunds for cancelled flights instead of vouchers for future travel because of the pandemic.<br/>