Air Canada begins to offer refunds for non-refundable fares

Air Canada says it will begin to offer refunds to customers whose flights were cancelled or who did not use their non-refundable tickets due to the coronavirus crisis that has been dragging on for more than a year. The Montreal-based carrier says on 13 April that it has also revised its policies for future travel to be more accommodating to passengers whose plans change at short notice. “Air Canada will be offering refunds to all eligible customers whether they cancelled their ticket or if their flight was cancelled by the airline. Customers can now submit refund requests online or through their travel agent and we are committed to processing refunds as fast as possible,” says the airline’s CCO Lucie Guillemette. “In cases where a customer’s flight is cancelled or rescheduled by more than three hours, we will now offer all customers the choice of receiving a refund, an Air Canada travel voucher or the equivalent value in Aeroplan points with a 65% bonus,” she adds.<br/>