Heathrow passengers faced long queues after staff forced to self-isolate

Air passengers departing London’s Heathrow Airport had to endure long queues on Monday after a large number of security staff were told to self-isolate by the health service’s COVID-19 test and trace system. The airport, which is gearing up for a surge in customers as travel restrictions end, said it had to bring in extra staff to clear the queues. “Earlier today we experienced some passenger congestion in Terminal 5 departures, due to colleagues being instructed to self-isolate by NHS Test and Trace,” said a Heathrow spokesperson. “We have activated additional team members to assist passengers with their journeys and the operation has now returned to normal. We apologise to our passengers for any inconvenience caused.”<br/>