US: Inside the increasingly violent world of US flight attendants

This summer, unruly passenger behavior seems to have reached new heights. In one incident, a passenger punched a Southwest flight attendant and knocked out two of their teeth. Video also circulated of a passenger getting taped to their seat after they reportedly punched and groped Frontier Airlines flight crew. The FAA said it has issued more than $1m in fines to unruly airline passengers so far in 2021. US flight attendants say the stress of the situation is taking its toll,<br/>Susannah Carr, who works for a major US airline, says unruly incidents used to be "the exception, not the rule." Now they're "frequent." "I come in expecting to get push back. I come in expecting to have a passenger that could potentially get violent," she says. Allie Malis, a flight attendant for American Airlines, says air crew are "exhausted -- physically and emotionally." "We've gone through worrying about our health and safety, worrying about our jobs -- now [we are] worrying about our safety in a different way."<br/>