Star Alliance launches paid lounge access programme in Buenos Aires (media release)

In response to customer interest, and to permit utilization of otherwise surplus capacity, Star Alliance has partnered with Canada-based IEG in adapting their specialised LoungeAtlas software product to unlock new options for airline customers of the Alliance who would otherwise not qualify for access to their world-leading lounges. Now launched for the Star Alliance Lounge at Ezeiza International Airport (EZE) in Buenos Aires, the online solution is accessible through the Alliance website at www.staralliance.com/lounge-access. There, customers will not only be able to buy passes valid for access to this lounge, but also browse our other Star Alliance lounges, as well as accessing our Lounge Finder to provide information on the over 1,000 member airline lounges available to qualified customers of the Alliance. With Star Alliance Lounge Access, customers pre-book and purchase online vouchers on the Star Alliance website. Valid for a specific date and subject to availability, they can also be purchased for somebody else, be they family members, friends, or colleagues during a joint trip. After purchase, customers receive a receipt email and QR code valid for the day(s) and time(s) selected. Importantly, customers can also receive a discount if they are a member of frequent flyer program of an Alliance member carrier. Star Alliance VP Customer Experience Christian Draeger highlighted that “Lounge Access is a win-win program for both customers and the airlines. It meets a growing demand for those customers needing a place to work, read or relax while waiting for their flight program who are not normally entitled to enter the private lounge, while at the same time providing a way for the airline lounge operator to utilize capacity that may be unused at certain times.”<br/>