Alaska Airlines says flight cancellations to continue through May, ease in June
In a message to Alaska Airlines employees Thursday evening, CEO Ben Minicucci said the high level of flight cancellations since April will continue through this month but added that stability should return to the schedule in June. “Of the 1,200 flights that we operate every day, we’ve been canceling about 50 of them, roughly 4%. This is coming at a time when flights are already full, so rebooking options are limited and many of our guests have experienced extraordinarily long hold times,” Minicucci wrote. “We will continue to see these cancels through June 1st. We are working to manage these to reduce the impact as much as possible.” The chaos has been damaging for Seattle’s hometown airline. Passengers whose travel plans have been severely disrupted found little help from the airline in finding alternative ways to their destination, with customer service phone lines citing hold times of up to 10 hours. In a follow-up video message for the traveling public that was posted on YouTube Friday morning and sent via email to Alaska’s mileage plan members, Minicucci offered an apology.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2022-05-16/unaligned/alaska-airlines-says-flight-cancellations-to-continue-through-may-ease-in-june
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Alaska Airlines says flight cancellations to continue through May, ease in June
In a message to Alaska Airlines employees Thursday evening, CEO Ben Minicucci said the high level of flight cancellations since April will continue through this month but added that stability should return to the schedule in June. “Of the 1,200 flights that we operate every day, we’ve been canceling about 50 of them, roughly 4%. This is coming at a time when flights are already full, so rebooking options are limited and many of our guests have experienced extraordinarily long hold times,” Minicucci wrote. “We will continue to see these cancels through June 1st. We are working to manage these to reduce the impact as much as possible.” The chaos has been damaging for Seattle’s hometown airline. Passengers whose travel plans have been severely disrupted found little help from the airline in finding alternative ways to their destination, with customer service phone lines citing hold times of up to 10 hours. In a follow-up video message for the traveling public that was posted on YouTube Friday morning and sent via email to Alaska’s mileage plan members, Minicucci offered an apology.<br/>
