Which is the best airline in the US? Depends on the class. See JD Power's 2022 rankings.

Southwest is the best airline in the country for economy and basic economy flights, according to a new J.D. Power survey of more than 7,000 travelers. JetBlue Airways got top marks for premium economy, business and first class in the J.D. Power 2022 North America Airline Satisfaction Study and also scored well for economy and basic economy fares. Overall customer satisfaction across airlines dipped a bit from last year's record high, but that's to be expected as more people return to travel, said Mike Taylor, J.D. Power's managing director for travel, hospitality and retail. "When you get an aircraft that's half to a third full, you think this is a great experience, but you can't maintain an industry flying planes around that are only one-third of capacity," he said. "There's been a greater demand, which means higher prices, less satisfaction and also that middle seat is more likely to be filled than it was a year-and-a-half, two years ago. And that, of course, kind of diminishes satisfaction among airline travelers." This year's study found average airfares jumped 20% year-over-year as fuel prices rose. Taylor says cost and perceived value traditionally weigh heavy in customer satisfaction. Cost and fees are just one factor. Airline customers also score airlines based on satisfaction with aircraft, baggage, boarding, check-in, flight crew, in-flight services and reservation experience. Story has more.<br/>